I constantly strive to meet the needs of my clients and provide as much availability as I can. I understand that my clients lead busy lifestyles which can change, sometimes with little notice. So, in order to fulfil everyone’s needs, I have some reasonable terms which I require my clients to adhere to when booking with Orchid Beauty Room.
Cancellations / Appointment Changes
I ask for cancellations or changes to appointments to be made at least 24 hours in advance. Failure to adhere to this may result in future appointments requiring pre-payment. This to be at the discretion of Orchid Beauty Room.
I will take into account exceptional circumstances – I just don’t want clients to miss out on an appointment.
No-Shows
A “no-show” is where a client does not turn up for a pre-booked appointment and does not contact the salon to cancel in advance. In the event of a no-show I will contact the client to arrange payment for the full loss of income incurred as the appointment could have been booked by another client. If a client is registered with the Orchid Beauty Room card capture, I reserve the right to charge the card against the value of your appointment.
Clients with previous no-shows will usually be required to make full pre-payment for future appointments. This to be at the discretion of Orchid Beauty Room.
Failure to pay the costs of missed appointment(s) or regular missed appointments may result in future bookings being declined/cancelled. This to be at the discretion Orchid Beauty Room.
Card Capture
Credit card capture lets Orchid Beauty Room take a client's credit card details to reserve their appointment without charging them at the time they schedule. The details are stored securely with Stripe. This allows Orchid Beauty Room to charge clients for services at a later time, or charge a client if they violate Orchid Beauty Rooms cancellation policy or don't show for their appointment.
Deposits and Pre-Payments
Due to the long duration of some appointments, I request a deposit of 50% of the appointment value to secure a booking. This will be requested on bookings.
A deposit is refundable in the event a client cancels/changes their appointment giving at least 24 hours’ notice. I will accept pre-payments for some bookings if you wish. Pre-payments are also refundable in the event the booking is cancelled/changed with at least 24 hours’ notice.
Deposits or pre-payments for bookings which are either cancelled with less than 24 hours’ notice or where the client does not show for their appointment are non-refundable in any circumstance.
I will not refund any deposit or pre-payment in the event a client has booked at the incorrect/wrong venue and therefore cannot attend their appointment unless 24 hours' notice is given.
Late Arrivals
I will always try to accommodate my clients as best I can and I understand that sometimes things can happen in the day that can make clients run late. However, due to my busy diary and to minimise the impact on other clients, I may not be able to fulfil an appointment if a client is 10 minutes or more late and you may still be charged. I ask that clients use reasonable endeavour to let me know as soon possible if they are running late as I may be able to delay the appointment. This is subject to availability and cannot be guaranteed.
If a client arrives late to a multiple treatment booking, the treatment time may be cut down but full payment will still be required. This is due to the time that has been allocated for that appointment as another client could have been offered that availability. This will also affect any deposit that has been paid as these are non-refundable.
Skin/Patch Tests
Some of the treatments I offer require a skin/patch test a minimum of 24 hours in advance of an appointment. These are required on all treatments which involve tinting, spray tans and lash lifts. All treatments which require a skin/patch test are advertised as such. Failure to attend a skin/patch test will require treatments to be either rescheduled or cancelled. This is for insurance purposes and client safety.
If a client has not had a treatment which requires a patch test for 6 months plus or had a change to their medical circumstances since their last appointment, I will require them to come for a new skin/patch test. Where a client fails to attend a patch test for an appointment and a deposit has been paid, the deposit will be non-refundable. A new deposit may be required to book another appointment.
Blue Light Discount Scheme
Upon production of relevant proof (e.g. Blue Light Card/work I.D.) I may apply a discount to your treatment. Offers can be used only on full priced treatments and not in conjunction with any other offer/promotion.
In order to receive the applicable discount, all appointments must be booked and paid for directly with Orchid Beauty Room and not through any third party.
Orchid Beauty Room reserve the right to remove membership or eligibility to the Blue Light Discount Scheme at any time or to amend/revoke the discount.
Gift Vouchers
To redeem a gift voucher, a code must either be printed or displayed. Gift vouchers are valid for 6 months from date of purchase and cannot be extended. Orchid Beauty Room are not responsible for lost, stolen or expired vouchers.
Gift vouchers are non-refundable, non-transferrable and cannot be exchanged for cash. Gift vouchers are not valid with any offer/discount at Orchid Beauty Room. Appointments must only be booked directly with Orchid Beauty Room and not through any third party.
Children
I do allow Children in my salon but for Health & Safety reasons I do politely ask that you consider leaving Children at home if you can, however you can bring them to the salon if you wish. Children must be supervised at all times and are not allowed to roam free.
Orchid Beauty Room reserve the right to amend, change, revoke or refuse any of the above terms without any notice.
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